Question 1

How do you handle data privacy and security?

Accepted Answer

We maintain full compliance with HIPAA and other security regulations, ensuring that all patient data is handled and stored securely. Our EHR system employs state-of-the-art encryption and robust access controls, with regular security audits to safeguard sensitive information.

Question 2

How is DocTok different from traditional telehealth platforms?

Accepted Answer

Unlike traditional telehealth built around one-time urgent visits, DocTok offers physician-led, message-based support so you can ask a doctor and message your primary care doctor securely and continuously — care on your schedule, with no waiting room.

Question 3

How does DocTok ensure HIPAA compliance?

Accepted Answer

DocTok is fully HIPAA compliant with end-to-end encryption, secure authentication, comprehensive audit logs, and regular security assessments. We sign Business Associate Agreements (BAAs) with all clients.

Question 4

Does DocTok include EHR software and patient management tools?

Accepted Answer

Yes. DocTok provides a complete EHR system and patient management suite — scheduling, clinical notes, prescriptions, lab results, billing, and AI clinical support — for primary care doctors and clinics.

Question 5

Who are the medical experts on DocTok?

Accepted Answer

Our experts are board-certified physicians and clinicians from top-tier institutions including Yale, Harvard, and NYU. Every provider is thoroughly vetted and brings years of clinical experience across multiple specialties.